Dear Mr. Higgins (and Joy), I wanted to take a moment to thank you for the wonderful job you did in assisting me with the sale of my home. I thought it was important to take the time out and let you know how pleased I am and why. So often, we are subject to less than satisfactory performance and quality in our day-to-day consumer interactions. I felt that I should help to magnify the positive experiences and selling my home with R.L. Higgins is one such experience. When I say your ad on the back of my church bulletin, I thought Okay, he's a parishioner I'll give the motorcycle guy a shot'. After getting the name of the company, I looked on the Internet to see if you had a presence there. I was very pleased to see a robust web site with a sufficient amount of information and extras. It was when we talked that really impressed me. You experience was readily evident in some of the advice that you gave me advice on things I had not thought of on past homes sales and this was my fourth. You had street smarts'. I was equally impressed on your policy to only represent me no dual agency. I felt like I was getting true representation. One thing that really stood out in my mind as key to your success in selling my home was the fact that while you have many years of experience in real estate you have evolved with current trends and technology. You have learned how to capitalize on technological advances rather than battle them for the comfort of the good old days'. Anyway the real estate success story is the fact that in one week, I got asking price for my home!! We both know that there was a great deal of your past experience and understanding that went into the preparation, contract, and countering process. Once again, I thought it important to highlight such a pleasant consumer experience in a world where there can be many product or service disappointments. Thanks for all of your hard word, the pleasant relaxed approach, and the very successful sale of my home. Take care and God bless!! Joseph Glaser Morrow, OH

Dear Dick, I want to take this opportunity to personally thank you for your professional and courteous service that you provided to Jenny and me regarding our recent purchase and sale of our properties. You advice, concerns, recommendations, and personal touch convinced us that you are indeed a "cut-above" the typical realtor. We wish you great success in your business. Feel free to use us as references should the need arise. Sincerely, Gaylord Poe